Refund and Returns Policy

Effective Date: January 8, 2025

At Audelglasni, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, this Refund and Returns Policy outlines the process and conditions for returning products and requesting refunds.

1. Returns Eligibility

We accept returns under the following conditions:

  • Product Condition: Items must be returned in their original condition—unused, undamaged, and in the original packaging with all tags and labels attached.
  • Timeframe: Returns must be made within 30 days from the date of receipt. After this period, we are unable to process returns.
  • Non-returnable Items: Certain items are non-returnable due to their nature, such as personalized or custom-made products, digital downloads, or perishable goods.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@audelglasni.com or call our hotline at (314) 429-3172 to request a return authorization. Be sure to include your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will issue you a return authorization number and instructions on how to return the product.
  3. Packaging the Item: Securely package the item in its original packaging. Ensure all parts, accessories, and documentation are included.
  4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.

3. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If your return is approved:

  • Refund Method: Refunds will be processed to the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the item you wish to receive.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@audelglasni.com or call (314) 429-3172. We will provide instructions on how to return the item and issue a full refund or replacement at no additional cost to you.

6. Shipping Costs

  • Non-Refundable Shipping Fees: Shipping charges are non-refundable unless the return is due to a defective product or an error on our part.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective item or our error.

7. Exceptions and Special Conditions

  • If the product is returned in a damaged or used condition not consistent with our return policy, we may refuse the refund or charge a restocking fee.
  • Items that are not in their original packaging or have been opened or used may not be eligible for a full refund.

8. International Returns

For international customers, please be aware that return shipping costs and customs fees are the responsibility of the customer. Additionally, it may take longer for returns to be processed due to customs clearance times.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

We strive to ensure your complete satisfaction and hope you enjoy your shopping experience with us. Thank you for choosing Audelglasni!