Shipping Policy

Effective Date: January 8, 2025

At Audelglasni, we are dedicated to providing you with fast and reliable shipping services. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. By placing an order with us, you agree to the following terms.

1. Shipping Methods

We offer a variety of shipping options to meet the needs of our customers. Shipping options and costs will be presented during the checkout process, depending on your location and preferences.

  • Domestic Shipping (Within the United States):

    • Standard Shipping: Estimated delivery time 5-7 business days
    • Expedited Shipping: Estimated delivery time 2-3 business days
    • Overnight Shipping: Estimated delivery time 1 business day

  • International Shipping:

    • We offer international shipping to most countries. Delivery times and costs will vary depending on your location and the shipping method selected. Estimated delivery time for international orders is typically between 7-21 business days.
    • Please note that customs duties, taxes, and other fees may be applied by your country upon arrival of the package. These fees are the responsibility of the customer.

2. Shipping Costs

Shipping costs are calculated based on the weight of the items in your order and the delivery address. The exact shipping charges will be displayed during the checkout process, before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the United States.
  • International Orders: Customers are responsible for all applicable customs duties, taxes, and fees on international orders.

3. Order Processing Time

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not mean the order has been shipped.
  • Processing Time: Orders are typically processed and shipped within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Delays: Occasionally, shipping may be delayed due to high order volume, weather conditions, or other unforeseen circumstances. We will notify you if there are any delays with your order.

4. Delivery Timeframes

  • Estimated Delivery Time: Delivery times are estimates and are not guaranteed. They depend on the shipping method chosen and the location of delivery. Delivery times may vary during peak seasons, such as holidays.
  • Delivery Delays: Audelglasni is not responsible for delays caused by the carrier or due to circumstances beyond our control, such as weather conditions, natural disasters, or customs processing (for international orders).

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

6. Address Accuracy

Please ensure that the shipping address provided is correct. We are not responsible for delays or undelivered packages caused by incorrect or incomplete shipping information. If you realize that there is an error in your address after placing the order, please contact us immediately at info@audelglasni.com.

7. Shipping Restrictions

  • Domestic Shipping: We currently ship to all locations within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to most countries. If we are unable to ship to your location, we will notify you and offer a refund.
  • P.O. Boxes: Some shipping methods do not support deliveries to P.O. Boxes. Please provide a physical address if you are unable to receive shipments at a P.O. Box.

8. Lost or Stolen Packages

If your package is lost or stolen during shipping, please contact the carrier first to file a claim. If you need further assistance, please reach out to our customer service team at info@audelglasni.com. We will do our best to assist you, but Audelglasni is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier.

9. Shipping to International Customers

  • Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These fees are not included in the cost of shipping and will be assessed by the customs office in your country. Please check with your local customs office for details about potential charges.
  • Customs Delays: Customs processing may delay delivery of international orders. Audelglasni is not responsible for delays caused by customs.

10. Contact Us

If you have any questions or concerns about our shipping policies or your order, please feel free to contact us:

Thank you for choosing Audelglasni! We are committed to providing a smooth shopping experience and delivering your order as quickly and efficiently as possible.