Payment Policy

Effective Date: January 8, 2025

At Audelglasni, we strive to provide a seamless and secure payment process for our customers. This Payment Policy outlines the payment methods accepted and other important details regarding payments for orders placed through our website. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also choose to pay via your PayPal account during checkout.
  • Other Payment Methods: We may offer additional payment methods such as Apple Pay, Google Pay, or other secure payment options as available at the time of checkout.

All payment methods must be valid and authorized for the transaction. We do not accept cash or checks as forms of payment.

2. Payment Processing

  • Authorization: When you place an order, your payment method will be authorized at checkout. However, your card will not be charged until your order has been processed and is ready for shipment.
  • Payment Confirmation: After your payment is successfully processed, you will receive a confirmation email with details about your order, including the total amount paid and the items purchased.
  • Payment Security: All transactions are processed securely using encryption protocols. We use secure third-party payment processors to ensure that your payment information is protected.

3. Payment Issues

  • Insufficient Funds or Declined Payments: If your payment is declined, or if there are insufficient funds in your account to cover the order, we will notify you immediately. You may need to provide an alternative payment method to complete your purchase.
  • Fraud Prevention: We reserve the right to refuse any order or cancel an existing order if we suspect fraudulent activity. If your payment is flagged for fraud, we will contact you to resolve the issue before proceeding with the order.
  • Currency: All transactions are processed in USD (United States Dollars) unless otherwise stated. If you are paying from another country, your payment provider may apply a currency conversion fee.

4. Taxes and Additional Charges

  • Sales Tax: Sales tax will be applied to orders where applicable based on your shipping address. The sales tax amount will be calculated at checkout.
  • Shipping Costs: Shipping fees are not included in the product price and will be calculated separately during checkout. Any applicable shipping fees will be added to the total order cost.
  • Customs, Duties, and Taxes for International Orders: For international orders, customs duties, taxes, and other fees may be applied by your country upon arrival of the package. These fees are the responsibility of the customer and are not included in the price of the product or shipping.

5. Order Cancellations and Refunds

  • Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellations may not be possible. Please refer to our Refund and Returns Policy for more details.
  • Refunds: Refunds will be issued to the original payment method. In the case of returns or order cancellations, your refund will be processed according to the terms outlined in our Refund and Returns Policy.
    • Refunds for returned products will typically be processed within 7-10 business days after we receive the returned item.

6. Payment Confirmation and Receipt

  • After your payment has been successfully processed, you will receive an order confirmation email, which includes a detailed summary of your purchase, including the payment method used and the total amount charged.
  • You can view your order history and download invoices from your Audelglasni account at any time.

7. Security and Privacy

  • Encryption: We use industry-standard encryption technologies to protect your payment information during the transaction process. Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring a high level of security.
  • Privacy: We value your privacy and will never share your payment information with third parties except for the necessary transaction processing through authorized payment gateways. For more information, please review our Privacy Policy.

8. Payment Disputes

If you have any disputes or concerns regarding a payment or transaction, please contact us immediately at info@audelglasni.com. We will work with you to resolve any issues, but Audelglasni is not responsible for disputes that arise between you and your payment provider.

9. Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with making a payment, please do not hesitate to contact us:

Thank you for shopping with Audelglasni. We are committed to providing a secure and seamless shopping experience.